Frequently Asked Questions

Replio is an AI-powered voice training platform that helps sales teams, customer support agents, and customer-facing employees practice realistic conversations. Our AI personas simulate real customer interactions, giving your team unlimited practice opportunities.

You speak directly with our AI personas through your browser - no downloads needed. The AI responds naturally in real-time, simulating realistic customer conversations. After each session, you get detailed feedback on your performance, including strengths and areas for improvement.

Replio supports various training scenarios including B2B sales calls, customer support interactions, brand ambassador training, and retail sales. You can also create custom personas based on your specific customer profiles and use cases.

Based on cognitive science research, we recommend 8-15 minute sessions for optimal learning. Shorter sessions maintain focus and engagement, while allowing for immediate feedback. Our platform supports both quick practice sessions and longer guided coaching.

Replio tracks multiple skill dimensions including rapport building, objection handling, product knowledge articulation, and conversation flow. Each session receives an AI-generated score with detailed feedback. Managers can track team progress over time through the dashboard.

Yes! You can create personas tailored to your business context. Upload your product documentation, sales playbooks, or training materials, and the AI will incorporate this knowledge. You can also define customer personality types, objection patterns, and difficulty levels.

Yes, Replio works on any device with a modern web browser and microphone. The interface is fully responsive, allowing your team to practice from desktop, tablet, or smartphone.

Getting started is simple: 1) Create your account, 2) Set up a project - either upload documents with Smart Import for automatic content extraction, or answer a few questions about your training needs, 3) The AI generates relevant personas automatically, 4) Invite your team members and start training. The whole setup takes about 5 minutes.

Each user has a fair use limit of 25 hours of training per month. That's equivalent to approximately 150 sessions of 10 minutes each - more than enough for intensive daily practice. This ensures quality service for all users while keeping costs sustainable.

You'll receive an email invitation with a personalized link. Click the link, set a password (or use the magic link option), and you're ready to start practicing. The link is valid for 30 days.

The quiz activates your prior knowledge before practice - it's not an exam. Based on your answers, the system recommends specific goals to help you improve. Goals marked 'Recommended' directly address areas where you can grow.

When you select a goal (like 'Handle objections'), the AI persona adjusts its behavior to test that specific skill. For example, choosing an objection-handling goal makes the AI start skeptical and raise objections early. Your custom goals work the same way.

Exercise mode is free practice - a realistic conversation without interruptions. Coach mode provides real-time tips and feedback during the conversation. We recommend starting with Coach mode to learn, then switching to Exercise for realistic practice.

Sessions can last up to 15 minutes. A checkpoint appears at 5 minutes asking if you want to continue. Research shows 8-15 minutes is optimal for learning. Quality matters more than quantity!

You enter the reflection phase where you see: your AI score (1-10), strengths and areas for improvement, and a self-assessment prompt. Taking time to reflect significantly improves learning retention.

Each session measures multiple skills (rapport, objection handling, etc.). Your dashboard shows your progress over time with mastery levels (Novice → Developing → Proficient → Expert) and recommendations for which skills to focus on next.

Yes! Repetition is key to building skills. Each session is unique because the AI responds to YOUR words, so practicing the same persona multiple times gives you varied experiences.

Yes, sessions are recorded for review purposes. You can listen to your own recordings, and managers may review them to provide additional feedback. All data is encrypted and stored securely.

Speak clearly and ensure you're in a quiet environment. If the AI seems stuck, try rephrasing your response. The system works best with a stable internet connection and a good microphone.

The WPI (Weighted Performance Index) is your overall score based ONLY on skills you've practiced. Important: Skills you haven't practiced yet don't count (they're not penalized as 0). The formula WPI = Σ(Score × Weight) / Σ(Weight) means each practiced skill's score is multiplied by its importance weight, then divided by total weight. Example with 5 practiced skills: Rapport (8.0×9) + Objections (8.6×9) + Conversion (8.0×7) + Discovery (8.5×10) + Presentation (8.0×8) = 364.1. Total weights: 9+9+7+10+8 = 43. WPI = 364.1 ÷ 43 = 8.5/10. If you have 10 skills but only practiced 5, the WPI uses those 5 skills only.

Go to Dashboard → New Project. You have three options: (1) Smart Import - upload your documents (PDFs, training materials) and AI automatically extracts training goals, personas, and quiz questions; (2) Guided Templates - answer a questionnaire for Sales, Support, HR, etc.; (3) Custom - describe your training needs in your own words.

With Smart Import, AI analyzes your uploaded documents to create realistic personas based on actual scenarios from your materials. With templates, personas are generated from your questionnaire answers. Each persona has unique personality traits, objection patterns, and difficulty levels. You can regenerate or customize any persona.

Yes! You can: select different voices (8 available: 4 male, 4 female), adjust difficulty levels (Easy, Medium, Hard), regenerate personas, and define specific objections or scenarios. The AI uses your uploaded documents to make personas more realistic.

From your project page, click 'Invite Trainees' and enter email addresses (up to 100 at once). Each trainee receives a personalized invitation with a secure link. You can track who has accepted their invitation.

Training Goals are specific skills you want trainees to develop (e.g., 'Handle price objections', 'Build rapport quickly'). These goals are shown to trainees before sessions and influence how the AI behaves - creating targeted practice scenarios.

The pre-session quiz tests trainees on key concepts before practice. You select 3-10 questions during project setup. Quiz results highlight knowledge gaps and recommend specific goals. Trainees who miss questions are guided to relevant practice areas.

The dashboard shows: rankings by average score, session counts, skill progression, and trends over time. Click on any trainee to see detailed session history, skill breakdown, and areas where they're improving or struggling.

Yes! Open any completed session to add your own rating (1-10) alongside the AI score. You can rate specific skills, add written feedback, and highlight strengths/improvements. Your ratings help trainees understand manager expectations.

Upload your product documentation, sales playbooks, or training materials. The AI uses this information to make personas more accurate and generate contextually relevant responses. Supported formats include PDF and text documents.

Replio uses Monthly Active Users (MAU) billing. You only pay for trainees who actually complete sessions each month. Inactive trainees don't count toward your bill. A trainee using multiple projects counts as ONE user. All costs are included - no hidden fees for AI processing, voice credits, or storage. Contact us for pricing details.

Each trainee has a 25-hour monthly fair use limit. Once reached, the trainee must wait until the next billing cycle to continue training, or your organization can upgrade to a higher plan with increased limits. This ensures fair resource allocation while keeping costs predictable.

Yes! Each project supports multiple personas with different difficulty levels (Easy, Medium, Hard) and customer profiles. Create personas representing different awareness levels - from uninformed prospects to well-researched buyers. Trainees practice with various customer types within the same project.

Yes! Enable 'Hide Persona Details' in project settings. Trainees will only see persona names without knowing the difficulty level, role, or background - just like real customer calls where you don't know who you'll encounter. Combined with persona assignments, this creates highly realistic training scenarios.

Yes! Use Persona Assignments to control access. By default, all trainees see all personas. Enable restrictions to assign specific personas to each trainee - useful for progressive training paths where trainees unlock harder personas as they improve, or role-specific training with different persona sets.

Yes, fully. All data processing happens on European servers (EU data residency). We implement enterprise-grade encryption, explicit consent management, data minimization, and the right to deletion. Training recordings and transcripts are stored securely within the EU with strict access controls.

Replio is classified as a limited/minimal risk AI system under the EU AI Act because it's a training simulation tool, not a decision-making system. Key compliance: (1) Full transparency - trainees know they're practicing with AI, (2) Human oversight - managers review all sessions and can rate performance, (3) AI literacy - we help organizations train their teams on AI interaction, (4) No prohibited practices - we don't manipulate users or make automated decisions affecting their careers.