Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and AitekLabs ("Company", "we", "us", "our"), governing your access to and use of the Replio platform ("Service", "Platform").

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

2. Service Description

Replio is an AI-powered sales training platform that provides:

• AI-generated personas for realistic sales conversation simulations
• Voice-based training sessions with real-time interaction
• Performance analytics and feedback
• Training management tools for organizations
• Knowledge base integration for product information

3. Account Registration

3.1 Eligibility

You must be at least 16 years old and have the legal capacity to enter into contracts to use our Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4. Voice Recording and Data Processing

4.1 Consent for Trainees

If you invite trainees (employees or other individuals) to use Replio, you are responsible for:

• Obtaining their informed consent for voice recording before they use the platform
• Informing them about how their data will be processed
• Providing them with access to our Privacy Policy
• Ensuring compliance with applicable employment and data protection laws

4.2 Data Processing Agreement

For organizations processing employee data through Replio, a Data Processing Agreement (DPA) is available upon request to ensure GDPR compliance. Contact us at [email protected].

5. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Record, distribute, or use voice data of third parties without their consent
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to harass, abuse, or harm others
• Upload malicious code, viruses, or harmful content
• Reverse engineer, decompile, or attempt to extract source code from our Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Resell, sublicense, or redistribute the Service without authorization
• Use the AI features to generate harmful, discriminatory, or illegal content
• Misrepresent AI-generated feedback as human expert advice

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including its original content, features, functionality, AI models, and branding, is owned by AitekLabs and protected by international copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of content you upload to the Service (documents, knowledge base materials). By uploading content, you grant us a limited license to use, process, and store this content solely for providing and improving the Service.

6.3 Session Data

Training session data, including text transcriptions, may be anonymized (all personal identifiers removed) and retained for potential future service improvements. Voice recordings are stored only for your personal session review and are never used beyond this purpose.

7. AI Usage and Data Processing

7.1 How We Use AI

Our platform uses AI services to provide:

• AI persona generation for training simulations
• Real-time voice conversations with AI personas
• Session analysis and performance feedback

Note: Your data is not used to train AI models.

7.2 Anonymized Data Retention

We anonymize text transcriptions for potential future use:

• Text transcriptions are anonymized (names, emails, phone numbers removed)
• Anonymized data may be retained for future service improvements
• This includes potential development of proprietary AI models
• Voice recordings are NEVER used or retained for this purpose

7.3 Legal Basis (GDPR Article 6)

The anonymization and retention of transcriptions is based on our legitimate interest (Article 6.1.f) in improving our services. We have conducted a balancing test to ensure this does not override your fundamental rights. Anonymized data cannot be linked back to you.

7.4 Opt-Out

You can opt out of anonymized data retention in your account settings. When opted out, your session transcriptions will not be anonymized and retained for future use.

7.5 Your Rights

You can exercise your GDPR rights (access, rectification, deletion) by contacting [email protected]. Deleting your account results in the deletion of your personal data and voice recordings.

8. Subscription and Payment

8.1 Free Tier

We offer a free tier with limited features. Free tier availability and limits may change at our discretion with reasonable notice.

8.2 Paid Subscriptions

Paid subscriptions are billed in advance on a monthly or annual basis. Prices are subject to change with 30 days notice. You will be notified of price changes before your next billing cycle.

8.3 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Refunds are provided in accordance with applicable consumer protection laws.

9. EU Consumer Rights

9.1 Right of Withdrawal and Waiver

If you are a consumer in the European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason.

If you have not waived your right, you may exercise the right of withdrawal by informing us of your decision by an unequivocal statement (e.g., email to [email protected]) within 14 days of subscribing.

If you withdraw from this contract before having waived your right, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

9.2 Legal Guarantee for Digital Content (EU Directive 2019/770)

If you are a consumer in the European Economic Area, you benefit from a legal guarantee of conformity for digital content and digital services.

This guarantee covers any lack of conformity that becomes apparent within 2 years of the continuous supply of the digital service.

We are responsible for any lack of conformity that exists at the time of supply and that becomes apparent within the guarantee period.

In case of lack of conformity, you are entitled to have the digital content or service brought into conformity free of charge. If this is impossible or disproportionate, you may be entitled to a price reduction or contract termination.

9.3 Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers:

https://ec.europa.eu/consumers/odr

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We will provide at least 30 days notice for significant changes that affect your use of the Service.

11. Disclaimers

11.1 AI Limitations

Our AI-powered features are designed to assist with training and are not a substitute for professional sales coaching, human judgment, or expert advice. AI-generated feedback may contain errors or inaccuracies and should be verified by qualified professionals.

11.2 Warranty for EU Consumers

For EU consumers, the legal guarantee under EU Directive 2019/770 applies. For non-EU users or business users: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.3 Results Not Guaranteed

We do not guarantee specific results from using the Service. Training outcomes depend on various factors beyond our control.

12. AI System Liability (EU AI Act)

In accordance with EU AI liability rules:

• We maintain appropriate risk management measures for our AI systems
• We implement human oversight mechanisms for AI-generated content
• Claims for harm caused by our AI systems are subject to applicable product liability laws
• We do not exclude liability for harm caused by intentional misconduct or gross negligence
• AI-generated assessments are advisory only and do not constitute professional advice

All AI-generated feedback and scores are subject to human review by managers and are not solely determinative of any employment or performance outcomes.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT FOR EU CONSUMER STATUTORY RIGHTS, AITEKLABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

These limitations do not apply to: (a) liability that cannot be excluded under applicable law, (b) liability for fraud or gross negligence, (c) liability under EU consumer protection laws, (d) our obligations under the EU legal guarantee for digital content.

14. Indemnification

If you are a business user, you agree to indemnify and hold harmless AitekLabs and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any third-party rights, including privacy rights of trainees
• Content you upload to the Service that infringes third-party rights

This indemnification clause does not apply to EU consumers.

15. Termination

We may suspend or terminate your access to the Service for conduct that we reasonably believe violates these Terms, is harmful to other users, or is harmful to our business interests. We will provide notice before termination except in cases of serious violations.

Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination through your account settings or by contacting [email protected]. After 30 days, we may delete your data in accordance with our Privacy Policy.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the European Union and the Member State where AitekLabs is established. For consumers in the EU, mandatory consumer protection laws of your country of residence will also apply.

Any disputes shall first be attempted to be resolved through good-faith negotiation within 30 days. If unresolved, EU consumers may use the EU Online Dispute Resolution platform or submit the dispute to the competent courts of their place of residence.

17. Changes to Terms

We reserve the right to modify these Terms. We will notify you of material changes at least 30 days before they take effect via email or through the Service. If you do not agree to the modified Terms, you must stop using the Service. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and AitekLabs regarding the Service and supersede all prior agreements.

20. Contact Information

For questions about these Terms, please contact us: