Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and MB "Aiteklabs", Lithuania ("Company", "we", "us", "our"), governing your access to and use of the Replio platform ("Service", "Platform").

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

2. Service Description

Replio is an AI-powered sales training platform that provides:

• AI-generated personas for realistic sales conversation simulations
• Voice-based training sessions with real-time interaction
• Performance analytics and feedback
• Training management tools for organizations
• Knowledge base integration for product information

3. Account Registration

3.1 Eligibility

You must be at least 16 years old and have the legal capacity to enter into contracts to use our Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4. Voice Recording and Data Processing

4.1 Consent for Trainees

If you invite trainees (employees or other individuals) to use Replio, you are responsible for:

• Identifying and documenting an appropriate lawful basis before enabling voice processing; in an employment relationship, consent may not be freely given and must not be assumed to be the correct basis
• Informing them about how their data will be processed
• Providing them with access to our Privacy Policy
• Ensuring compliance with applicable employment and data protection laws

4.2 Data Processing Agreement

Organizations remain responsible for determining their role and lawful basis. Where Replio acts as a processor, appropriate data-processing terms are required; contact legal@aiteklabs.com before deployment if these terms are not already part of your agreement.

5. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Record, distribute, or use voice data of third parties without their consent
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to harass, abuse, or harm others
• Upload malicious code, viruses, or harmful content
• Reverse engineer, decompile, or attempt to extract source code from our Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Resell, sublicense, or redistribute the Service without authorization
• Use the AI features to generate harmful, discriminatory, or illegal content
• Misrepresent AI-generated feedback as human expert advice

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service's proprietary software, original content, features, and branding are owned by MB "Aiteklabs" or its licensors and protected by applicable intellectual-property laws. Third-party models and services remain the property of their respective owners.

6.2 Your Content

You retain ownership of content you upload to the Service (documents, knowledge base materials). By uploading content, you grant us a limited license to use, process, and store this content solely for providing and improving the Service.

6.3 Session Data

If the account has opted in to service-improvement use, session transcripts may be de-identified and retained for that purpose. Voice recordings are not included in the improvement dataset. Operational recordings and results may be accessible to authorized administrators of the organization that provided the training.

7. AI Usage and Data Processing

7.1 How We Use AI

Our platform uses AI services to provide:

• AI persona generation for training simulations
• Real-time voice conversations with AI personas
• Session analysis and performance feedback

Our AI providers receive the data needed to perform the requested feature, which may include live audio, transcripts, prompts, uploaded content, and session context.

7.2 Anonymized Data Retention

For opted-in accounts, we de-identify text transcripts for potential future service improvement:

• Text transcriptions are anonymized (names, emails, phone numbers removed)
• Anonymized data may be retained for future service improvements
• This includes potential development of proprietary AI models
• Voice recordings are NEVER used or retained for this purpose

7.3 Legal Basis (GDPR Article 6)

Service-improvement retention is controlled by the account's optional choice. Processing needed to deliver the contracted AI features may rely on performance of a contract, legitimate interests, or another lawful basis determined by the relevant controller. Employment customers must document the basis that applies to their deployment.

7.4 Opt-Out

You can opt out of anonymized data retention in your account settings. When opted out, your session transcriptions will not be anonymized and retained for future use.

7.5 Your Rights

You can exercise your GDPR rights (access, rectification, deletion) by contacting privacy@aiteklabs.com. Account deletion initiates deletion of operational personal data and voice recordings, subject to limited records that must be retained by law or for legal claims as described in the Privacy Policy.

8. Subscription and Payment

8.1 Free Tier

We offer a free tier with limited features. Free tier availability and limits may change at our discretion with reasonable notice.

8.2 Paid Subscriptions

Paid subscriptions are billed in advance on a monthly or annual basis. Prices are subject to change with 30 days notice. You will be notified of price changes before your next billing cycle.

8.3 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Refunds are provided in accordance with applicable consumer protection laws.

9. EU Consumer Rights

9.1 Right of Withdrawal and Waiver

If you are a consumer in the European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason.

If you have not waived your right, you may exercise the right of withdrawal by informing us of your decision by an unequivocal statement (e.g., email to legal@aiteklabs.com) within 14 days of subscribing.

If you validly withdraw, we will reimburse payments as required by applicable law. If you expressly requested performance during the withdrawal period, you may be charged a proportionate amount for service supplied before withdrawal where the law permits.

9.2 Legal Guarantee for Digital Content (EU Directive 2019/770)

If you are a consumer in the European Economic Area, you benefit from a legal guarantee of conformity for digital content and digital services.

For continuous supply, conformity obligations apply throughout the period during which the service is supplied. Other statutory periods and remedies depend on the applicable national law implementing EU rules.

We are responsible for any lack of conformity that exists at the time of supply and that becomes apparent within the guarantee period.

In case of lack of conformity, you are entitled to have the digital content or service brought into conformity free of charge. If this is impossible or disproportionate, you may be entitled to a price reduction or contract termination.

9.3 Consumer Dispute Resolution

The former EU Online Dispute Resolution platform was discontinued on 20 July 2025. Information about recognised consumer dispute-resolution bodies is available from the European Commission:

https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue aspects of the Service with reasonable notice where practicable, subject to applicable contractual and consumer-law obligations.

11. Disclaimers

11.1 AI Limitations

Our AI-powered features are designed to assist with training and are not a substitute for professional sales coaching, human judgment, or expert advice. AI-generated feedback may contain errors or inaccuracies and should be verified by qualified professionals.

11.2 Warranty for EU Consumers

For EU consumers, the legal guarantee under EU Directive 2019/770 applies. For non-EU users or business users: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.3 Results Not Guaranteed

We do not guarantee specific results from using the Service. Training outcomes depend on various factors beyond our control.

12. AI Safeguards and Limitations

We apply safeguards appropriate to Replio's intended training use:

• We maintain appropriate risk management measures for our AI systems
• We implement human oversight mechanisms for AI-generated content
• Claims for harm caused by our AI systems are subject to applicable product liability laws
• We do not exclude liability for harm caused by intentional misconduct or gross negligence
• AI-generated assessments are advisory only and do not constitute professional advice

Customers must keep a qualified person responsible for reviewing AI-generated feedback before relying on it and must not use Replio as the sole basis for employment or other decisions with legal or similarly significant effects.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT FOR EU CONSUMER STATUTORY RIGHTS, AITEKLABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

These limitations do not apply to: (a) liability that cannot be excluded under applicable law, (b) liability for fraud or gross negligence, (c) liability under EU consumer protection laws, (d) our obligations under the EU legal guarantee for digital content.

14. Indemnification

If you are a business user, you agree to indemnify and hold harmless MB "Aiteklabs" and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any third-party rights, including privacy rights of trainees
• Content you upload to the Service that infringes third-party rights

This indemnification clause does not apply to EU consumers.

15. Termination

We may suspend or terminate your access to the Service for conduct that we reasonably believe violates these Terms, is harmful to other users, or is harmful to our business interests. We will provide notice before termination except in cases of serious violations.

Upon termination, your right to use the Service ceases immediately. You may request export of your data within 30 days of termination through your account settings or by contacting privacy@aiteklabs.com. After 30 days, we may delete your data in accordance with our Privacy Policy.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Lithuania. If you are an EU consumer, the mandatory consumer-protection rules of your country of residence continue to apply where they cannot lawfully be excluded.

We will first try to resolve disputes through good-faith negotiation. EU consumers retain the right to use an applicable recognised alternative dispute-resolution body and to bring proceedings before the courts available to them under mandatory consumer law.

17. Changes to Terms

We may modify these Terms. We will provide advance notice of material changes where required by law or contract, using email or the Service as appropriate. Changes do not limit mandatory consumer rights. If you do not agree to revised Terms, you should stop using the Service before they take effect. Where fresh acceptance is legally required, we will request it explicitly.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MB "Aiteklabs" regarding the Service and supersede all prior agreements.

20. Contact Information

For questions about these Terms, please contact us:

21. The Recito Mobile App

Recito is our mobile study application. Your use of Recito is governed by these Terms, with the following clarifications:

• The app is provided for personal study use with your own materials or supported study content.
• The subscription plans for the app (Mobile and Mobile Plus) are monthly consumer subscriptions purchased and managed through your account on our website — not inside the app; the subscription and EU consumer rights sections of these Terms apply to them. Subscriptions are linked to your account, not to a device.
• Voice sessions consume tutoring minutes from your plan or trial allowance, as shown in the app.
• The age requirement in these Terms and the Children's Privacy section of the Privacy Policy apply to Recito as well.