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Coming soon

Replio Live

The right answer, on screen, while the customer is still talking

Replio Live listens to the call, understands who is speaking, and shows your rep a short, verified hint from your own documents in about one second. No improvising on prices, terms or guarantees.

Get early accessSee how it works

Built on the engine that already runs thousands of practice conversations on Replio.

Every call has that moment

The customer asks for the installation fee at 24 months, the repair time in the SLA, whether the cheaper competitor is comparable. The rep knows it is in a document somewhere. The pause costs the deal, or the wrong figure costs more.

Figures said from memory

A wrong price or a forgotten condition is a promise your company has to honour or walk back.

Minutes lost searching

Alt-tab into the price list, the SLA, the CRM. The customer hears the silence.

New reps on their own

It takes months to know every offer and every exception. Customers do not wait for that.

How it works

  1. Step 1

    It listens to both sides

    The desktop app captures the call audio and the microphone as two separate channels. Replio always knows what the customer said and what your rep said. Nothing is mixed up, nothing is guessed.

  2. Step 2

    It answers from your approved facts

    Before the call, Replio builds a brief from your documents: prices, fees, lead times, SLAs, objection responses. Every figure is checked against the source text and a manager approves the brief. The assistant can only point at those cards.

  3. Step 3

    The hint lands in about one second

    While the customer is still finishing the sentence, the assistant has already decided. The card appears on the rep's screen, with its source. If the question is not covered, it says so instead of inventing an answer.

Made for real calls, not demos

Verified figures only

The model never writes a number. Numbers come from cards checked against your documents and approved by you.

Knows who is talking

Two audio channels, two transcripts. The assistant never reacts to your own rep's words.

About one second

Measured end to end: the hint is on screen roughly one second after the customer's last word.

Your languages

French, English, Greek, Lithuanian, German, Spanish, Portuguese and more. The hint comes in the customer's language.

CRM context

Pick the deal before the call. The assistant knows the account, the open deal and what was said last time.

Nothing recorded

Audio is processed in transit and never stored. No transcript is kept unless you choose to turn that on later.

Private by design

Replio Live does not record calls. The audio is processed live, in the European Union, and discarded. Only the duration and a few counters are kept for billing. The brief is built from your own documents and stays in your workspace.

  • No call recording
  • No stored transcript
  • Processed in the EU
  • The rep stays in control: pause button, overlay hidden from screen share
Read the trust center

Who it is for

Sales teams

Prices, terms, options and competitor positioning at hand during discovery and negotiation calls.

Customer support

SLAs, procedures, policies and eligibility rules answered correctly the first time.

Teams that already train on Replio

The knowledge that powers your practice sessions now helps on the real call. One source of truth.

Included in your minutes

Replio Live uses the same minute pool as your training sessions. One call minute is one pool minute, nothing extra to buy. Available on Business plans and above.

See pricing

Questions

Does Replio Live record the call?
No. The audio is processed live and discarded. Nothing is stored except the call duration and anonymous counters. Recording is not part of the product; it may come later as an option you enable yourself, with consent.
Where does the assistant get its answers?
From a brief built from your own documents in the Replio Knowledge Library: prices, fees, SLAs, procedures, objection responses. Every figure is verified against the source text and the brief is approved by a manager before it is used.
Can it invent a price?
No. The model only selects cards; the figures on screen are rendered by Replio from the approved cards. When a question is not covered, the assistant says so.
How fast is it?
About one second from the customer's last word to the hint on screen, measured on real calls through the full system.
Which calls does it work with?
Any call that plays through the computer: video meetings, softphones, web calls. The desktop app captures the call audio and the microphone separately.
Does the customer hear anything?
No. Replio Live never speaks into the call. Hints are text on the rep's screen only. Where your jurisdiction requires it, the rep informs the customer that an assistant supports the call.
Is my data processed in Europe?
Yes. Audio and text are processed on EU infrastructure, like every Replio voice session.
What does it cost?
Nothing extra. Call minutes come out of the same monthly pool as your training minutes, on Business plans and above.

Be first on the call

Replio Live is in private preview with a few teams. Tell us about your calls and we will set you up.

Get early access