Replio Call
The phone rings. The training starts.
Replio calls your people at the time booked in their calendar. They answer, practice a real conversation with an AI customer, patient, candidate or colleague, then hang up. The result arrives by email; the full feedback waits in their account. No app, nothing to install, no login during the training.
Before the call
Your practice call: Thursday 14:30 (Lisbon)
Scenario: a customer calls about a late delivery. Replio calls you on the number you gave, from the Replio number; save it as Replio Call. Add to calendar, change the time or decline from this email.
After the call
Your result: 7.8 / 10
Keep: you acknowledged the delay first. Change: give the new date before the apology. The full feedback, and a short quiz if your manager chose one, is in your account.
Two emails. That is the whole experience for the participant.
Your team practices on time, and you see who did it and how, without chasing anyone.
How it works
Step 1
Booked like a meeting
One email with a calendar event: the scenario, the day, the time, in the participant's time zone. From that email they enter the phone number to call, mobile or landline, pick another time or decline. No password to create.
Step 2
The phone rings
A short reminder beforehand, then the call. A brief announcement names the scenario; the participant says hello and the AI persona takes it from there, in the language of the project.
Step 3
A real conversation
A customer, a patient, a candidate, a colleague: the conversation the project is about, with its objections and questions. The participant hangs up when done.
Step 4
The result by email
The score and the key feedback arrive by email, with a short quiz when you asked for one. The full session waits in the participant's account. You see it on your dashboard like any other session.
Who it is for
Field and floor teams
Sales on the road, shop staff, care teams, hotel desks: a call between two tasks, no laptop needed.
Call centers and support desks
The real channel at the real pace. New agents practice the calls they will take, before they take them.
Programs with hundreds of participants
No onboarding session, no password resets. You pick the scenario, the people and the dates; Replio does the calling and the reporting.
Private by design
A phone session is handled like every Replio session: processed on EU infrastructure, scored from the transcript, under your organization's control.
- The call is not recorded; the transcript is analyzed and kept like a web session.
- Participants enter their number and their consent themselves, from their own invitation, and can decline from any email.
- Calls go out only at the times they booked, always from the same Replio number, which never accepts incoming calls.
- Processed in the EU; the telephony provider is listed in the trust center.
Counted like any session
A phone session uses training minutes like a session at a computer. Phone training is enabled per project; ask us for the call rate in your countries.
Questions
Does the participant need an account or an app?
What if they do not answer?
Can they change the time or opt out?
Is the call recorded?
What shows on the phone when it rings?
Which countries and languages?
Put the training in your team's calendar
Tell us your domain, your team size and your countries. We enable phone training on your project and your people get their first invitation.
Talk to us