Templates
Soft Skills Training Template: Difficult Conversations
For managers and team members who have to give feedback, settle a conflict or deliver bad news. The AI colleagues get defensive, go quiet or push back, like real ones. Each session is scored on clarity, listening and how the conversation ended.
Training goals included
Each goal becomes a scored objective. Completed sessions are rated against it, so a manager sees which goal a trainee still misses.
- Communicate clearly and adapt to different audiences
- Build trust and rapport in professional relationships
- Handle difficult conversations with confidence
- Give and receive constructive feedback effectively
Scenario briefs
Four starting situations. Each one is a role play script template: the setting, what the AI persona wants and what the trainee has to achieve.
Feedback on missed deadlines
A good team member has missed three deadlines. The manager has to name the facts, hear the reason and agree on a change without damaging the relationship.
Conflict between two colleagues
A colleague accuses another of taking credit for their work. The trainee has to listen to the accusation, separate facts from feelings and propose a next step.
Pushing back on a manager
The trainee's manager assigns an unrealistic deadline. The trainee has to disagree with data and propose an alternative without sounding uncooperative.
Announcing an unpopular decision
The manager has to tell the team that a popular project is cancelled. The goal is honesty, a clear reason and room for questions.
Who you practice with
Defensive team member
Receiving feedback
Explains, justifies and brings up other people. Opens up when the facts are stated calmly.
Angry colleague
In conflict
Talks fast and generalises. Tests whether the trainee listens before judging.
Demanding manager
Authority figure
Short on time and sure of the deadline. Respects a counter-proposal with numbers.
How to use this template
Choose the skill focus
Pick a focus such as feedback or conflict resolution. The setup asks about your context and the situations your people avoid.
Review the colleagues
Adjust their relationship with the trainee: a peer, a report or a manager changes the whole conversation.
Practice and compare over time
Trainees repeat the scenario at a harder level. Skill progress is tracked across the last five sessions.
Questions about this template
Can trainees practice their own real situation?
How is a soft skill scored?
Is this suited to first-time managers?
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