Templates
Product Training Template for Sales and Support Teams
Reading the product sheet does not prove someone can explain the product. This template builds personas who ask the questions a prospect or a colleague would ask, from your own documentation. Trainees answer by voice and get a score on accuracy and clarity.
Training goals included
Each goal becomes a scored objective. Completed sessions are rated against it, so a manager sees which goal a trainee still misses.
- Master key product features
- Answer common technical questions
- Adapt communication to audience level
- Effectively demonstrate product value
Scenario briefs
Four starting situations. Each one is a role play script template: the setting, what the AI persona wants and what the trainee has to achieve.
The two-minute demo
A prospect gives the rep two minutes to show the product. The rep has to pick the one feature that matches the prospect's problem and show it, not the whole menu.
The technical interrogation
An engineer asks about integrations, limits and what happens when something fails. The rep has to answer precisely and say so when they need to check.
Explaining to a non-expert
A business user asks what the product does for them. The trainee has to drop the jargon and explain a feature through its outcome.
The new release
A customer asks what changed in the latest version and whether it affects them. The trainee has to summarise the release and handle the question about a removed feature.
Who you practice with
Technical evaluator
Engineer
Asks precise questions and notices a wrong answer. Respects an honest 'I will check'.
Business user
Non-expert
Loses interest at the first acronym. Wants to know what changes in their day.
Existing customer
Release questions
Knows the old version well and asks why things moved.
How to use this template
Upload the product documentation
Product sheets, release notes and FAQs. The AI drafts the questions and the personas from them.
Set the audience level
Choose who the trainee explains to: an engineer, a buyer or a new colleague. Each persona asks differently.
Run the practice before the launch
Trainees answer by voice and the scoring checks accuracy against your documents. A quiz can be generated from the same material.
Questions about this template
Does the AI check my answers against my own documents?
Can I generate a quiz from the same documents?
How fast can a team be onboarded on a new release?
Other templates
- Soft Skills Training Template: Difficult ConversationsLeadership, feedback, conflict resolution, and everyday communication
- B2B Sales Role Play TemplateObjections, discovery, pricing, and B2B deal conversations
- Retail and FMCG Sales Negotiation TemplateRetail buyer negotiations, distributor meetings, and shelf-space conversations
- Brand Ambassador and Field Promoter Training TemplateField promotion, sampling, and consumer engagement
- Customer Service Role Play TemplateDe-escalation, technical support, and difficult customer moments
- Patient Communication Training TemplatePatient conversations, consent, education, and sensitive situations
- Conversational Language Practice TemplateLevel-adapted conversation practice for fluency
- Speaking Confidence Practice TemplateJudgment-free practice of everyday speaking situations, designed for people who stutter. A practice tool, not therapy
- Learn by Talking: Conversational Learning TemplateLearn any subject through real conversation, from personal passions to school material
- De-escalation and Civilian Interaction Training TemplateDe-escalation, civilian interaction, and crisis communication